3 Words You Never Want Your Customers to Say

Only a few things are more difficult for a company than ensuring customer satisfaction for all the customers. Though you might have ensured to impart the most appropriate customer service skills in your customer service staff, the unfortunate fact is that not all the customers can be satisfied. Those customers who are not satisfied with your company’s products or customer service may utter those three words you detest to hear. “Chose you wrongly” are the three words you may never want to hear from a customer. The question now is – What should you do or what steps should you take to avoid hearing these words from a customer? Let us find out.

  1. Your customer service is the basis using which customers evaluate your company.

How your customer service employees respond to the calls or emails of your customers, how quickly they provide the answers to their queries, and how quickly they provide the solutions to the issues faced by customers are the criteria customers look into while evaluating your company. This means that your team members should have a good presence of mind and quick reflexes for responding to the calls made by the customers. Of course, you might have imparted the required customer service skills in your customer service team. You may have put in place a support software as well for helping these employees. But will these steps suffice? The answer is unfortunately in the negative.

Despite all these efforts, some of the customers may be dissatisfied with your customer service. How should you react to such a situation? What is the foremost step you must take?

Do not take the reactions of your customers personally.

Customers may have their own reasons for getting frustrated. They may not have got the right products, the products may not be of the quality or design they originally wanted, and the service they get may not be satisfactory. But whatever may be the reasons for their frustration or anger, you need not take them as personal attacks. In fact, they have nothing against you personally. Their grievance is against the company or the customer service systems of the company.

Instead of viewing their anger as a personal attack, you, as the owner of the company, and your customer service manager should find out ways to set things right. It is true that their anger or the words they use may sting. But you are different from your company. In fact, according to Company Law, a company is a legal entity. You have to grasp this point and be clear about it. Only then, you will be able to view things in the right perspective so you can come out with the most appropriate solutions that suit your company and that can perfectly solve the issues.

What are the next steps you must take?

  1. Resolve the problems your customers face. You must ensure that they feel happy and satisfied with your solutions. Of course, if you cannot resolve their issues, you must not hesitate to admit it. Admitting your inability is one of the foremost customer service skills or habits you and your customer service team should acquire. If you feel it is necessary, you must be ready to compensate for the damages these customers suffered as well. This will help you in parting ways without any bitter feelings.
  2. Very importantly, you must put in place appropriate processes and systems so such issues do not recur in future. A few experts advise that you must make it known to your existing customers through emails or through ads that you have put in place suitable systems for resolving the issues that used to haunt your customer service. This strategy will help in strengthening your image in your field. When your potential customers come to know of your frank admission and how you have resolved the issues, they are certain to be impressed. This may inspire them to become your real customers.

To charge or not to charge.

When you try to rectify things or resolve the issues faced by customers, you may incur some amount of expenditure. If the issues that have cropped are because of the mistakes committed by the customers themselves, you may have a doubt whether you should charge them the cost or not.

Of course, as a gesture of goodwill and with a view to gain their loyalty, you can waive the charges. Even if you decide to charge, you can find out a win-win solution by offering a generous discount on the charges. If you adopt this strategy, customers will have no reason to grumble about.

Do not take the garb of a detective.

There are companies that act as detectives and start investigating to find out if the issues faced by the customers are due to their mistakes or the mistakes of the companies themselves. They will try to ask the customers a number of probing questions. Customers will not like this approach. Of course, you might have trained your customer service team and imparted in them the right type of customer service skills to ask relevant questions that may get them the details of the issues faced by customers. But this is for serving the customers in the right manner and not for putting the blame on them.

In a nutshell, since you hate to hear the words “chose you wrongly,”

you must fix your customer service processes. This is an ongoing exercise. You must keep imparting updated customer service skills in your customer staff. As far as the support software is concerned, you should keep abreast of the latest developments so you can go for the most suitable one that will help you serve your customers in the best possible manner. In short, if you are always alert and keep bestowing the fullest attention on the aspect of customer service, you may never hear the words you never want to hear.


Posted in Service and tagged .


  1. meaning of viagra
    <a href="https://viaonlinebuy.us/#">buy viagra no prescription</a>
    cheap generic viagra overnight delivery

  2. It is appropriate time to make a few plans for the longer term and it’s time to be happy. I’ve read this submit and if I could I wish to suggest you some interesting issues or suggestions. Perhaps you could write next articles regarding this article. I want to learn more issues approximately it!

  3. canadian pharma companies viagra
    <a href=https://viaonlinebuy.us/#>online viagra</a>
    which is better viagra cialis or levitra

  4. what to do when viagra doesnt work
    <a href="https://viaonlinebuy.us/#">buy viagra without prescription</a>
    how to get free samples of viagra

  5. generic sildenafil vs viagra
    buy viagra on line https://viaonlinebuy.us viagra no prescription
    is it safe to buy viagra online

  6. why would you take too many viagra and have randome sex when it could kill you
    buy viagra online cheapest https://viaonlinebuy.us/ order viagra
    can viagra cause smelly gas

  7. levitra side effects vs viagra
    viagra https://viaonlinebuy.us/ buy viagra online cheap
    what is an alternative to viagra that works?

  8. why viagra gives headache
    buy viagra https://viaonlinebuy.us best online pharmacy for viagra
    what type of doctor to get viagra

  9. best essays writing service [url=https://essaywriterslop.com/]essay writing services usa[/url] best essay editing service <a href="https://essaywriterslop.com/#">essay introduction help</a> essays service

  10. Hi, i read your blog occasionally and i own a similar one and i was just wondering if you get a lot of spam feedback? If so how do you reduce it, any plugin or anything you can recommend? I get so much lately it’s driving me insane so any help is very much appreciated.

  11. what colour is viagra pill
    <a href=https://www.v1agrabuy.com/#>viagra online</a>
    which is a better deal from rui products viagra or cialis

  12. how is viagra government funded
    viagra no prescription https://www.v1agrabuy.com/ best online pharmacy for viagra
    gay viagra

  13. what happens to a politician when you give them viagra?
    purchase viagra online https://www.v1agrabuy.com/ generic for viagra
    how can i purchase viagra

  14. is there a difference between female vkagra and male viagra
    viagra buy https://www.v1agrabuy.com where to buy viagra online
    viagra dick selfies

  15. when on viagra can you orgasm mor than once
    <a href="https://viaonlinebuy.us/#">viagra without doctor prescription</a>
    sonny side food viagra

  16. I really like what you guys are usually up too. Such clever work and reporting! Keep up the awesome works guys I’ve included you guys to blogroll.

  17. fucking everyone i took too much viagra
    viagra without doctor prescription viaonlinebuy.us cheap viagra
    viagra cialis levitra which is safest

  18. what does taking viagra feel like
    viagra buy viaonlinebuy.us viagra generic
    what is the difference between viagra and cialis and levitra

  19. what to do when you can’t get hard even wiith viagra
    <a href="https://viaonlinebuy.us/#">how to take viagra?</a>
    how to make viagra at home for men

  20. can you get viagra over the counter
    can you take viagra and cialis at the same time
    el viagra lo puede tomar una mujer

  21. why would kids get viagra
    [url=https://viaonlinebuy.us/#]pfizer viagra[/url]
    does viagra help when you are on zanax

  22. where can you buy viagra cheap
    generic viagra https://viaonlinebuy.us cheap viagra
    viagra usage how much a day

  23. what happens if you don’t refrigerate viagra suspension shots
    viagra coupon 3 free pills
    sexy lady womens viagra

  24. what happens if a woman took viagra
    <a href="https://trusttnstore.com/#">viagra pills</a>
    how long can you experience viagra side effects

  25. I am not sure where you are getting your information, but good topic. I needs to spend some time learning more or understanding more. Thanks for excellent information I was looking for this info for my mission.

  26. Howdy would you mind stating which blog platform you’re using? I’m looking to start my own blog in the near future but I’m having a tough time selecting between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your layout seems different then most blogs and I’m looking for something unique. P.S My apologies for getting off-topic but I had to ask!

  27. I’ll immediately snatch your rss feed as I can’t find your e-mail subscription link or e-newsletter service. Do you’ve any? Kindly permit me know in order that I may subscribe. Thanks.

  28. Wonderful work! That is the kind of info that should be shared around the web. Shame on Google for not positioning this submit upper! Come on over and seek advice from my website . Thank you =)

  29. can you take allergy pill after viagra
    [url=http://www.microlink.ro/a/10hkl#]viagra prescription[/url]
    does viagra work with nerve damage

  30. what will a female viagra do for a guy
    <a href="http://freeurlredirect.com/3ks8c#">generic viagra</a>
    cost of viagra

  31. does viagra make you hard right away
    <a href=https://darknesstr.com/3etsj#>viagra for sale</a>
    how much cost a viagra pill 50 mg

  32. how much does viagra cost per pill at walgreens
    how to buy viagra online
    recommeded when to take viagra for best results

  33. viagra for.muscle pump
    [url=https://xs.ke/UjoJ#]viagra pills[/url]
    what to do when you can’t get hard even wiith viagra

  34. what pharmacies to order viagra without prescription, the real thing, not generatic
    no prescription cialisover the counter viagra https://popularedstore.com/ generic cialisnizagara 100 mg vs viagra
    whats wrong when viagra doesent work

  35. what is a normal dose of viagra
    cialis 20mg http://www.linkbrdesk.net/url/dvdg cheap viagra
    son takes viagra and fucks mom full

  36. internet viagra
    viagra pills http://gongpo.moum.kr/yD2t viagra sale
    how to purchase generic viagra from india – cenforce

  37. costco viagrawhen will generic viagra be available in canada
    sildenafil https://popularedstore.com/ tadalafil 20mg
    when will viagra go generic in usahow to buy viagra in pittsburgh pa

  38. aking viagra under 18
    <a href="http://www.microlink.ro/a/10hkl#">viagra pills</a>
    how long does erection last on viagra

  39. You’ve made some really good points there. I looked on the web for additional information about the issue and found most people will go along with your views on this site.

  40. how to buy viagra online without getting ripped off what can happen if you take two viagra
    buy cialis online without script tadalafil 5mg https://edphrm.com/ tadalafil without a doctor’s prescription
    viagra ad actress viagra otc usa

  41. i fucked using a viagra how quickly does viagra work
    sildenafil 100mg price https://edjass.com/ viagra online pharmacy
    how viagra works as treatment viagra effectiveness

  42. what kind of viagra is used in europe
    female viagra pills generic sildenafil https://edphrm.com/ cialis vs viagra cialis tadalafil
    can you take viagra daily viagra boots

  43. where can i buy 1 viagra pill who moved my viagra
    tadalafil 20mg https://ingogf.com/ viagra for sale on amazon
    how to spell viagra

  44. where to buy viagra in the us get viagra cheap legal in las vegas
    tadalafil cialis https://goeedl.com/ online viagra
    viagra blue 98 how to make natural viagra pdf

  45. can you split viagra viagra connect us
    viagra online pharmacy viagra https://goeedl.com/ sildenafil citrate generic viagra 100mg
    the success of viagra in increasing the incidence of male arousal is due to which neurotransmitter?

  46. do they sell viagra at walmart
    pfizer generic viagra canada pharmacy viagra generic https://lmeed.com/ viagra pills
    alternatives to cialis and viagra

  47. which insurance companies cover viagra how many pills is 3 months supply of viagra
    cialis prices https://cialisdendi.com/ viagra side effects viagra generic
    viagra mafia ii

  48. taking viagra without ed viagra vs cialis cost
    cialis dosage cialis without a doctor’s prescription https://edjass.com/ cialis prices viagra side effects
    can viagra cause sinus infections when to take viagra before sex

  49. what % of nen need viagra
    buy viagra online canada pharmacy sildenafil side effects https://ingogf.com/ cheap viagra online canada pharmacy
    why does viagra not work for my husband how big are viagra pills

  50. viagra clock
    viagra dosage sildenafil citrate 20 mg https://edzssl.com/ sildenafil vs viagra
    blue viagra tablet viagra for men version francais

  51. how to buy viagra cheap generic viagra uk
    viagra erection online viagra without subscription https://cialisdendi.com/ sildenafil 100mg tablets
    viagra after turp viagra gives an erection for how long

  52. donde venden viagra
    tadalafil generic at walgreens https://edzxc.com/ cheap cialis
    online pharmacy ezzz viagra liquid viagra injections

  53. which is more expensive cialis or viagra
    cialis coupon cialis cost https://lmeed.com/ canadian viagra viagra pill
    how to enhance viagra effects

  54. where can i buy viagra over the counter in canada buy viagra cvs
    generic cialis https://aviib.com/ nizagara 100 mg vs viagra
    women taking viagra

  55. what about viagra tablet side effects viagra
    tadalafil tablets viagra dosage https://edzssl.com/ sildenafil citrate 20 mg
    where i buy viagra

  56. viagra where to buy <a href=https://trustgenericstore.com/>can i buy viagra over the counter</a> where can i get real viagra online

  57. viagra substitutes [url=https://popularedstore.com/]what will viagra do for me[/url] canada viagra

  58. <a href=http://re-comp.ru/4710.html>buy viagra canadian pharmacy
    </a> <a href=http://selena96.ru/name/200-22059850-krasivayaplaneta-100str.html>viagra buy online canada
    </a> <a href=http://signagate.ru/pages_931_1.html>best placecto buy viagra online
    </a> <a href=http://tvoypk5.ru/sovety-dlya-uskoreniya-raboty-kompyutera/>where to buy viagra in cancun
    </a> <a href=http://werewolf83.ru/4367.html>can i buy viagra over the counter in usa

  59. viagra need prescription only premature ejaculate when i don’t take my viagra cheap viagra uk <a href=https://trustgenericstore.com/>if u take 1 pill of viagra how long does it last in your body</a> how does lipitor react with viagra what is newest knockoff viagra cost of viagra with insurance

  60. pictures of viagra pills stendra vs viagra vs cialis and antifungal viagra online no prior prescription [url=https://popularedstore.com/]buy viagra online reddit[/url] do men get more pleasure when taking viagra how often can i take 100mg viagra

  61. is viagra safe for 20 year olds how many times a day can you take viagra how long will viagra last after i take it <a href=https://viagraalexandria.com/>how much does viagra cost 100 mg without insurance</a> how much is viagra thru roman

  62. <a href=http://sadykov-progress.ru/date/2018/05/12/>telephone number to buy viagra
    </a> <a href=http://aquavasia.net/ntbr2.htm>where to buy generic viagra online
    </a> <a href=http://www.fundament-str.ru/aboutus.html>legal buy viagra online
    </a> <a href=http://www.str-rem.ru/vproducts-11.html>buy viagra online france
    </a> <a href=http://frog-films.net/more.php?n=100926&action=films>buy viagra online without prescription in usa

  63. viagra similares how long till viagra kicks in <a href=https://debviagrals.com/>actress in viagra commercial</a> how to get the most out of viagra

  64. [url=http://trainingone.ru/bookinfo-24400-6989631.html]buy discount online viagra
    [url=http://vstavropoli.ru/590.html]buy cialis get free viagra
    [url=http://ahmaengineers.ru/dir_momma-and-babies.html]buy super viagra online
    [url=http://blogerprotiv.ru/575.html]where can i buy viagra near me
    [url=http://bd33.ru/nalog/razm.php]forum buy viagra online

  65. order viagra online usa viagra and low blood pressure what can i take to help viagra side effects <a href=https://viagreusa.com/>ed info</a> where to buy viagra online in india how to tell if a man is taking viagra what works like viagra

  66. how often should i take viagra pharmacy express viagra how does viagra do anything if you dont have ed <a href=https://viagreusa.com/>try viagra for free</a> what happens if you overdoes on viagra viagra not working for performance anxiety viagra natural alternatives

  67. what to do instead of viagra <a href=https://getviragra.com/>what happens if a women takes viagra</a> how many viagra pills can i take before i die what is the generic name of viagra pfizer viagra 100mg

Leave a Reply

Your email address will not be published. Required fields are marked *

Human Verification: In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.