Frequently Asked Questions about Business phone system

There are a lot of people who want to go for a proper telephone system for their office and are still confused which one to choose and ask a number of questions before making a final call. Here are some of the questions that are asked by the people and the answers related to them are provided as well.

Q: Can’t I connect to my employees with just use of our mobile phones for business purposes?

A: Yes, It is definitely possible to go for it but it won’t deliver a professional image.

Q: I am using landline systems since long. Will it be a disadvantage for me in future?

A: Landlines do not make problems at the functionality. But, the problem involved related to them is that they are going out of the trend and when damaged, it becomes hard to get them repaired

Q: I am confused as to which phone system and provider is best for my business?

A: The decision is based according to the resources you already have. Whether a landline or high speed internet network. It all depends on the already owned resources and of course the nature of the business.

Q: When I use a cloud-based system, is my server unique or shared with other businesses as well?

A: It totally depends on your choice. Cloud based systems provide separate servers also, if you wish and are ready to pay for the same. Otherwise, sharing your server with other businesses is not even a bad option,

Q: The connection of VoIP is as good as landline, better or worse?

A:  The quality of VoIP stands so equally well as to the landlines that it becomes hard to differentiate between the two.

 Q: What are the different features that are available in a VoIP phone system?

A: The most beneficial features are:

  • Voicemail
  • Voicemail-to-email
  • Voicemail-to-text
  • Voicemail transcription
  • Call forwarding
  • Call recording
  • Call queues
  • The option of both local and toll-free numbers
  • Interactive voice response
  • Interoffice instant messaging
  • Conference calling
  • Automated attendants
  • Extension dialing
  • Ring groups
  • Directory assistance
  • Call transferring
  • Video conferencing
  • Online meetings
  • Instant messaging, and many more

Q: Can business phone system be useful to remote employees?

A: VoIP technology comes up with the features that allow you to work from anywhere, anytime. All you need is a smartphone or smart device and a working internet.

Q: Why is it my concern if the employees can access the phone system when out of the office?

A: Mobility features are a boon to employees as not many employees want to give their personal number to the clients and in the cases where they had to be in touch with the clients out of the office even, they had no option but to give their personal contacts. But now, through the phone system connectivity, employees can be in touch with the customers without their personal number being shared.

Now that you are ready to buy a business phone system for your company, it is imperative to do comparative study of various providers.

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